Returns & refunds

If your coffee arrives damaged, if we sent the wrong product, or if something is faulty — a split bag, a broken seal, crushed pods — write to us at hello@xingucoffee.com within 14 days of delivery.

Tell us the name and email address you ordered with, and send a photo of the problem. We’ll send you a replacement or refund your order in full, shipping included — whichever you prefer. You don’t need to send anything back.

Because coffee is food, we can’t accept returns of orders that arrived as they should, whether opened or not.

Write to us before your order ships and we’ll cancel it and refund it in full. Once it has shipped, it can no longer be cancelled.

If your order hasn’t arrived when you expected it, write to us and we’ll look into it. If it was lost on its way to you, we’ll send a replacement or refund it in full.

If we ever can’t ship an order within 30 days, we’ll tell you, and you can cancel it for a full refund.

Refunds go back to the card or payment method you paid with. Once we’ve issued one, it usually takes 5–10 business days to appear, depending on your bank or provider.

We ship within the United States only. Shipping is $5.99 per order, and free on orders over $50.

xingucoffee.com is operated by Iquiri Amazon LLC, which is the seller of every order placed on it. Questions about an order: hello@xingucoffee.com.